Returns & Exchanges - RAWKANVAS

If there’s one thing we know, it’s that your skincare journey is as unique as your skin itself. So, if you don’t feel like you’re on the right journey, we are happy to help you on your way.  

 

CHANGE OF MIND: STORE CREDIT, EXCHANGE OR REFUND

We offer a 14 day returns for store credit, exchange, or refund on items in their original condition, unused and with packaging and lids still in tact purchased from RAWKANVAS. Get in contact with us via info@rawkanvas.com within 14 days of receiving the items so we can explore your options with you.

Return shipping costs, these are the responsibility of the customer (unless faulty).

*Used products, minis and mini sets cannot be exchanged or refunded (unless faulty).

 

FAULTY OR DAMAGED: REPLACEMENT OR REFUND

We undertake to reimburse you for any product delivered to you that is faulty (broken), or is in a damaged condition as per Australian Consumer Law in the form of a replacement product sent to you at our cost.

  • If you receive a faulty (broken), or damaged product that you've purchased from www.rawkanvas.com, please notify us and send us a photograph of the damage or defect to info@rawkanvas.com within 5 business days from the date of your order delivery (including a photo of the shipping box).

  • Product/s must have been purchased from www.rawkanvas.com online.

 

INCORRECT ITEM RECEIVED: REPLACEMENT

We undertake to reimburse you for any product delivered to you that is faulty (broken), or is in a damaged condition as per Australian Consumer Law in the form of a replacement product sent to you at our cost.

  • If you receive an item that you have not ordered that you've purchased from www.rawkanvas.com, please notify us and send us a photograph of the product(s) to info@rawkanvas.com within 5 business days from the date of your order delivery (including a photo of the shipping box).

  • Product/s must have been purchased from www.rawkanvas.co.nz online.

  

CANCELLATION

  • Due to our fast dispatch, cancellations may not be possible. All cancellations must be communicated to RAWKANVAS via info@rawkanvas.com but are not guaranteed. 

  • RAWKANVAS can cancel your order once you, the buyer, has submitted the order within 24 hours of you placing the order if we have reasonable grounds to suspect that your order on our website is fraudulent.

  • Cancellation Restock fee will apply: 15% restock fee will be deducted from your refund for cancellations.

View our full returns policy and return process